Cancellation of the entire receipt
To cancel a wrong receipt completely, go to Menu – three stripes in the top-left corner and click Journal.
Choose the required sale from the list and press Return button.
The receipt has been cancelled, goods sent back to the warehouse.
Return of goods
If a customer returned the purchased goods, return receipt must be created. Go to Menu – three stripes in the top-left corner and choose Other – Return.
Add goods which the customer wants to return to the receipt; assign discounts if they applied during the sale and choose refund method – card or cash.
The system will suggest reviewing the entered data and let you cancel operation in case of a mistake.
When making refund by card with an integrated payment terminal ask the customer to tap the card on the device and print out the receipt. In case of standalone payment terminal the device will require operation number or RRN from the sales receipt. The money will be returned to the customer’s card in accordance with bank conditions.